At Tradeways Nepal Pvt. Ltd., we strive to provide excellent customer service to ensure a positive shopping experience for our customers. We are committed to addressing all customer inquiries, concerns, and complaints in a timely and efficient manner. Our customer service policies are as follows:

1.     Contact Information:

Customers can contact us by phone at +97715914929, email at contact@tradewaysnepal.com, or through the contact form on our website. Our customer service team is available Sunday to Friday from 9:00 am to 6:00 pm (Nepal Standard Time).

2.     Response Time:

We will make every effort to respond to customer inquiries within 24-48 hours. During peak periods, response times may be longer, but we will do our best to address all inquiries as quickly as possible.

3.     Order Inquiries:

Customers can check the status of their orders by logging into their account on our website or by contacting our customer service team. We will provide updates on the order status, tracking information, and estimated delivery times.

4.     Product Inquiries:

Our customer service team is available to assist customers with any product inquiries, including product information, specifications, and availability.

5.     Complaints:

If a customer has a complaint, we encourage them to contact us immediately so we can address the issue. We will investigate the complaint and provide a resolution as quickly as possible.

6.     Feedback:

We welcome feedback from our customers and encourage them to share their shopping experience with us. We use customer feedback to improve our products and services.

We are committed to providing our customers with exceptional service and support. If you have any questions or concerns, please do not hesitate to contact us by phone at +97715914929, email at contact@tradewaysnepal.com, or through the contact form on our website.